Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Oct 05, 2020 10:51 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130454 (opens in a new window)	Bldg/Room	SSC 160
	Service Tag	CCBMCZ1	Description	Dell Precision T7610 1866MHz DDR3 ECC RDIMM
	Serial No.	CCBMCZ1	Location	Steve Taylor, ArcGIS #3
	CPU	Dual Intel Xeon E5-2603 v2(4 Core, 1.8GHz, 10 MB)
	OS	Windows 7 Pro, 64 bit	Software	S Office Pro Plus 2013 installed as 2010 from P00892769, Adobe Design and Web Prem. CS6 WIN from P0092769, ARCGIS, IDRISI Selva single stand Alone UPG from Taiga from VISA2013004060
	Wired NIC	F8:B1:56:9D:EE:80
	Wired NIC	F8:B1:56:9D:EF:61

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Lourdes Salazar	Nov 19, 2020 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Nov 19, 2020 02:46 PM	Picked up by Beeb 11/19	Add Attachment
Katherine Reynoso	Nov 18, 2020 02:32 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Nov 06, 2020 03:17 PM	It's installed up but not licensing.	Add Attachment
Katherine Reynoso	Oct 30, 2020 02:31 PM	Waiting on Peter to install Arcgis.	Add Attachment
Katherine Reynoso	Oct 26, 2020 04:48 PM	Windows reinstalled. Installing SSCM. Added to domain. Needs basic software and special software.	Add Attachment
Katherine Reynoso	Oct 26, 2020 02:56 PM	I took out the hardrive and kept the solid state, so I can try to image.	Add Attachment
Katherine Reynoso	Oct 26, 2020 02:55 PM	Trying manual installation through USB.	Add Attachment
Katherine Reynoso	Oct 23, 2020 04:18 PM	**This is an outgoing email** Hi Beeb, I need some additional information regarding service request #76401 Description: Computer error, cant use I've been working on the computer to reimage. But because the computer is different than our standard computer, it's requiring a lot more work than normal. I'm going to need John's help, and he's been unavailable this week. I'm hoping it can get finished by mid-next week. -Katherine	Add Attachment Public
Katherine Reynoso	Oct 19, 2020 04:47 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Oct 19, 2020 04:47 PM	**This is an email** So I chatted with Dr. Taylor and he said to just go for it. Just make sure that he has admin rights and arc GIS and he should be fine for now. Thanks for all the help! Best, Beeb	Add Attachment
Katherine Reynoso	Oct 19, 2020 02:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 19, 2020 02:31 PM	**This is an outgoing email** Hi Beeb, I need some additional information regarding service request #76401 Description: Computer error, cant use It looks like Windows is completely broken. I've tried various things to get past the Dell Screen, and nothing has worked. The only way to make the computer usable again will be to reimage. We can try to take out the hard drive and get as many files off as we can, if this is something he would like to do. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 19, 2020 02:28 PM	Safe Mode won't load windows either. Windows is corrupted in someway. The best we can do is reimage and get stuff off the hard drive.	Add Attachment
Katherine Reynoso	Oct 14, 2020 04:58 PM	**This is an outgoing email** Hi Beeb, I need some additional information regarding service request #76401 Description: 10/5 Computer error, cant use I've been trying to get Dr. Taylor's computer to turn on and it seems to be stuck on running diagnostics. I believe the problem is Windows got corrupted, I'm going to try one more thing that might help the computer load into windows, and I'll let you know if it works. If it doesn't, I think we will have to reimage the computer. Which would mean deleting everything on the computer and reinstalling windows and other programs all over again. However, I believe we still might be able to get some files off the computer by taking out the hardrive and manually sorting through it. I'll let you know tomorrow if the reimage is the most likely scenario. Thank You, Katherine	Add Attachment Public
Stephanie Magee	Oct 13, 2020 10:06 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 13, 2020 10:06 AM	Beeb was asking for an update, I read him what was in the ticket. Would like more info if possible	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:28 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:28 PM	Nothing found, unsure what to do next.	Add Attachment
Katherine Reynoso	Oct 08, 2020 04:25 PM	Running full diagnostics.	Add Attachment
Peter Puettmann	Oct 08, 2020 10:12 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Oct 08, 2020 10:11 AM	picked up! Maybe graphics card issues?	Add Attachment
Katherine Reynoso	Oct 07, 2020 04:57 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Oct 07, 2020 04:57 PM	Peter, do you mind picking up this computer in the morning, Beeb can let you in to the office. It's one of the large computer fyi, you will need a cart. If not, I will come by in the afternoon.	Add Attachment
Katherine Reynoso	Oct 07, 2020 02:09 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 07, 2020 02:07 PM	**This is an outgoing email** Hi Beeb, I need some additional information regarding service request #76401 Description: 10/5 Computer error, cant use It's Katherine from UCS. Are you available for me to come by today? I'm here most days after 2:00 PM if today doesn't work. Thank You, Katherine	Add Attachment Public
Stephanie Magee	Oct 05, 2020 10:51 AM	NS 210 Steve Taylor grey screen "server isn't trusted" error Kat, Do you have time today to take a look?	Add Attachment