Service Request Ticket - # 76406

Service Request Ticket - # 76406

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Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Oct 05, 2020 02:58 PM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY30LXHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201MAC XXXX2018007938; TRANSFER from W#20130551: was SPSS v23 for MAC(from Student Tech Site license), **can have latest version SPSS v25
	Wireless NIC	38:F9:D3:69:39:B8
	Bluetooth NIC	38:F9:D3:4D:BB:A6

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Feb 08, 2022 09:57 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Feb 08, 2022 09:57 AM	**email** Hi Lauryn, All good, got it a while ago, issue is "resolved." Best regards, Keven	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:45 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:45 AM	**This is an outgoing email** Hi Keven, We were just following up with you regarding a service request that we have for you. (#76406) Description: Renew SPSS License We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Katherine Reynoso	Jan 11, 2021 02:31 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Nov 13, 2020 02:46 PM	**This is an outgoing email** Hi Keven, I need some additional information regarding service request #76406 Description: Renew SPSS License I'm Katherine with UCS. We've received a ticket that you have requested SPSS software on your MacBook. When would be a good few days and times for me stop by your office to help with this. If not, we can schedule a time for you to stop by our office. Let me know what works best for you. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 06, 2020 03:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:42 PM	**This is an outgoing email** Hi Keven, I need some additional information regarding service request #76406 Description: Renew SPSS License I'm Katherine with UCS. We've received a ticket that you have requested SPSS software on your MacBook. When would be a good few days and times for me stop by your office to help with this. If not, we can schedule a time for you to stop by our office. Let me know what works best for you. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 05, 2020 03:58 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Oct 05, 2020 02:58 PM	SPSS software	Add Attachment