Service Request Ticket

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Oct 05, 2020 04:47 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131071 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Apple MacBook Pro 15-inch w/Retina Display #Z0PT
	Serial No.	C02MV0NFFD58	Location	Erine Traine
	CPU	Intel Core i7(2.0GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094370, Apple Final Cut Pro X from P0094319(redemption Code)
	Wireless NIC	3C:15:C2:DC:77:6E
	Bluetooth NIC	3C:15:C2:DC:77:6F

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 11, 2020 03:56 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Dec 11, 2020 03:55 PM	Apparently she had already picked up the computer	Add Attachment
Katherine Reynoso	Dec 09, 2020 02:09 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Dec 03, 2020 03:01 PM	Left her a VM to see when she would be by to pick it up.	Add Attachment
Katherine Reynoso	Nov 20, 2020 02:05 PM	NVM someone moved it to the SRD Desk.	Add Attachment
Katherine Reynoso	Nov 20, 2020 02:04 PM	Computer is in the outbox, labelled for Kathy Heide in yellow sticky note. Didn't come with charger.	Add Attachment
Katherine Reynoso	Nov 20, 2020 02:03 PM	Contact changed from Erin Trine to Kathy Heide.	Add Attachment
Stephanie Magee	Nov 20, 2020 11:47 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Stephanie Magee	Nov 20, 2020 11:47 AM	Monday pick up	Add Attachment
Stephanie Magee	Nov 20, 2020 11:47 AM	Erin Trine was gonna use it but now it needs to go back to Kathy Heide. And holding onto it till new faculty are hired.	Add Attachment
Katherine Reynoso	Nov 19, 2020 03:20 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 18, 2020 03:47 PM	I called Kathy Heide and she will get back to me on whether this computer will go to Erin still or go to someone else.	Add Attachment
Katherine Reynoso	Nov 18, 2020 03:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Nov 18, 2020 03:42 PM	She didn't pick it up. She got her new computer, but not this one.	Add Attachment
Katherine Reynoso	Nov 18, 2020 03:30 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Nov 18, 2020 03:30 PM	She picked it up, has another associated ticket open.	Add Attachment
Katherine Reynoso	Nov 05, 2020 02:23 PM	**This is an email** Hi Katherine, Thanks for your patience. I haven't been feeling well and I wanted to make sure that I wasn't spreading anything before I came in! I'll be in to get it as soon as I safely can. Thanks!	Add Attachment
Katherine Reynoso	Nov 02, 2020 02:05 PM	**This is an outgoing email** Hi Erin, I need some additional information regarding service request #76409 Description: Reimage I'm Katherine with UCS. I've been communicating with Kathy Heide regarding a MacBook laptop. I was able to reimage the computer and it is now ready to be picked up. We are available 9-12 and 1-4. When you come to pick up the computer you will need to hardwire login in our office. This would ensure you'll be able to take it off campus and have admin rights. If you have any questions feel free to email me or contact our front office at 503-838- 8925. -Katherine	Add Attachment Public
Katherine Reynoso	Nov 02, 2020 02:03 PM	Contact changed from Kathy Heide to Erin Trine.	Add Attachment
Katherine Reynoso	Oct 30, 2020 02:02 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Oct 30, 2020 02:01 PM	I'll put it in the outbox. There was no charger with it.	Add Attachment
Katherine Reynoso	Oct 30, 2020 02:01 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #76409 Description: Reimage I'm Katherine with UCS. The MacBook pro that was dropped off with us has been reimaged and updated. Let me know when you would be by to pick it up. If you have any questions feel free to email me or call our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 26, 2020 04:55 PM	Putting it on 10.14	Add Attachment
Peter Puettmann	Oct 26, 2020 10:27 AM	I am doing the JAMF to it now. Still on standup desk	Add Attachment
Katherine Reynoso	Oct 23, 2020 04:42 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Oct 23, 2020 04:42 PM	It's in the outbox, was never notified it is in the outbox.	Add Attachment
Stephanie Magee	Oct 22, 2020 11:04 AM	Erin Trine trinee@wou.edu Patrick's old computer I emailed to see whne she can come in	Add Attachment
Katherine Reynoso	Oct 12, 2020 04:50 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:50 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:50 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #76409 Description: Reimage I'm Katherine with UCS. We received a request that you wanted us to reimage your computer. When would be a few good times where we can stop by your office to do this? If that's not possible you can stop by our office and we can get it started. If you have any questions feel free to email me or contact our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Lourdes Salazar	Oct 05, 2020 04:47 PM	Reimage computer.	Add Attachment