Service Request Ticket

Service Request Information

CONTACT	Name	Anonson, Hannah	Date	Oct 06, 2020 08:57 AM
	Department	The Research Institute	Phone	88574
	Location		Email	anonsonh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140494 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MPD337DV30	Location	PDR Pile - Hard Drive Removed
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,
	Wired NIC	D0:A6:37:E7:A4:84
	Wireless NIC	AC:87:A3:37:10:CA
	Bluetooth NIC	D0:A6:37:E7:A4:85

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Alix Karkanen	Jan 21, 2021 10:17 AM	Task reassigned to Alix Karkanen.	Add Attachment
Alix Karkanen	Jan 21, 2021 10:17 AM	Task reassigned to Alix Karkanen.	Add Attachment
Alix Karkanen	Jan 21, 2021 10:17 AM	closing	Add Attachment
Megan Thibeault	Oct 06, 2020 09:27 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 06, 2020 09:27 AM	Peter brought the adapter to SRD	Add Attachment
Stephanie Magee	Oct 06, 2020 08:57 AM	**This is an email** I am working remotely- I will see when I can make a trup down. Most likely will be next week. I will touch base end of week to see if there are extra ones and when to come in. I appreciate your help and time! Stay safe and Thanks to you all for all that you do. Hannah	Add Attachment
Stephanie Magee	Oct 06, 2020 08:57 AM	**This is an email** Good Morning, I am reaching out to see if there is a possibility to get a new MiniDP, Display port and HDMI Adpapter WOU#20140494 It will not read my extra monitor no matter how hard I try. It appears to have officially died. thanks for any help. Hannah	Add Attachment