Service Request Ticket

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Service Request Information

CONTACT	Name	Omlid, Allison	Date	Oct 07, 2020 09:07 AM
	Department	Computer Science Division	Phone	89272
	Location		Email	omlida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180029 (opens in a new window)	Bldg/Room	ITC 310F
	Service Tag	FG65RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	FG65RQ2	Location	Allison Omlid, NTT Lecturer
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:24:C9
	Wireless NIC	3C:6A:A7:7B:EA:3F
	Bluetooth NIC	3C:6A:A7:7B:EA:43

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 04, 2020 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 04, 2020 02:28 PM	Ethernet port needs to warrantied. It looks like it is broken or misaligned. She will bring back some other time before warranty runs out in August. She picked it up.	Add Attachment
Stephanie Magee	Nov 04, 2020 08:56 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Nov 04, 2020 08:56 AM	shes coming in after 2pm to pick up her machine	Add Attachment
Stephanie Magee	Nov 02, 2020 11:15 AM	netwokr portnot working	Add Attachment
Stephanie Magee	Oct 28, 2020 08:11 AM	she would like an update :)	Add Attachment
Alix Karkanen	Oct 27, 2020 04:00 PM	Status on this?	Add Attachment
Lourdes Salazar	Oct 22, 2020 03:11 PM	Computer is in the inbox.	Add Attachment
Megan Thibeault	Oct 08, 2020 11:10 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 07, 2020 09:07 AM	Thanks—I’ll stop by tomorrow morning. AO Sent from my iPhone	Add Attachment
Stephanie Magee	Oct 07, 2020 09:07 AM	**This is an outgoing email** Allison, Our walk in hours are from 8am to 12pm Monday through Friday, if you are able to make it to our office during those hours we can take a look at your machine. If those times do not work, we can schedule an afternoon appointment with one of our technicians. Let me know, Stephanie	Add Attachment
Stephanie Magee	Oct 07, 2020 09:07 AM	**This is an email** My faculty laptop is not working properly. It freezes continually. Is there any chance I can get someone to work on it? Allison Omlid Sent from my iPhone	Add Attachment