Service Request Ticket - # 76418

Service Request Ticket - # 76418

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Litchfield, Donna	Date	Oct 07, 2020 10:35 AM
	Department	Facilities Services	Phone	88903
	Location		Email	litchfid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141187 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5yykv42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	98:90:96:D9:39:95

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 09, 2020 04:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:26 PM	Won't let me add attachment	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:25 PM	I'm attaching the pictures	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:23 PM	updated AMD graphics driver and it look like it works. Good to go	Add Attachment
Katherine Reynoso	Oct 08, 2020 04:22 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Oct 08, 2020 02:23 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katherine Reynoso	Oct 08, 2020 02:23 PM	**This is an email** I am in the office tomorrow, Thursday October 8th all day, 8-4:30 and Friday the 9th all day except 2:30 to 3:30. Next week I am here Monday to Wednesday 8-4:30. I am located in room 123A in Facilities Services Physical Plant building.	Add Attachment
Katherine Reynoso	Oct 07, 2020 03:52 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 07, 2020 03:52 PM	**This is an outgoing email** Hi Donna, I need some additional information regarding service request #76418 Description: 10/7 Print screen key/excel issue I'm Katherine from UCS. We've received a ticket because you were having trouble with your computer. Do you mind letting me know a few good times and dates to schedule a time for me to come by. Thank You, Katherine	Add Attachment Public
Stephanie Magee	Oct 07, 2020 10:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Oct 07, 2020 10:35 AM	Kat, can you contact her and schedule a time to look at her machine?	Add Attachment
Stephanie Magee	Oct 07, 2020 10:35 AM	Donna has a wireless keyboard and lately her print screen key hasn't been working. Also, when she uses excel and the cell has too much information it covers the sheet in 'X's	Add Attachment