Service Request Ticket

Service Request Information

CONTACT	Name	Main, Andy	Date	Oct 07, 2020 04:06 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150692 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN64JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN64JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:21:82

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2021 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 14, 2021 10:55 AM	hes fine	Add Attachment
Lourdes Salazar	Oct 07, 2020 04:06 PM	**This is an email** Hello, Before school started I was having computer issues and Pete came by a few times and tried a few things to fix it. It seems to be working fine now, with one exception... it makes a loud-ish whirring, motor-y noise almost constantly. I tried to record it (see attached) but I'm not sure the video really captures the sound. Not sure if this is something that might be fix-able...? Pete seemed to think that I might need a replacement. Any help would be appreciated. Thanks	Add Attachment