Service Request Ticket - # 76425

Service Request Ticket - # 76425

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Brownell, Cori	Date	Oct 08, 2020 09:00 AM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190346 (opens in a new window)	Bldg/Room	TODD 230
	Service Tag	2LFG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	2LFG0Z2	Location	ERS workstations, Cori Brownell
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2F:4B:D0
	AUX NIC	98:E7:43:B2:97:2A

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 05, 2020 04:42 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:42 PM	Fixed.	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:24 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Nov 05, 2020 04:19 PM	**This is an outgoing email** Hi Cori, I need some additional information regarding service request #76425 Description: 10/8 call PC wont shut down/restart/wifi I'm Katherine with UCS. We've received a ticket saying you were having issues with your computer a few weeks ago. I'm checking in to see if this still continues to be an issue? If possible can you send me pictures of the problem, so I can have a better visual? Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Nov 05, 2020 03:59 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Oct 09, 2020 03:59 PM	**This is an email** Hopefully someone can talk to me Monday. Thanks	Add Attachment
Stephanie Magee	Oct 08, 2020 10:03 AM	971.301.1617 I think this can be looked at over the phone, but I'm not sure. I realize the at home wifi is something we cant exactly help with, does she need to bring in the device?	Add Attachment
Stephanie Magee	Oct 08, 2020 09:00 AM	**This is an email** Stephanie, Thanks for getting back to me so quickly. I am working from home. All other devices means my cell phone and personal computer. I am now connected to WiFi. I tried clicking restart from the power choices. I finally just turned off the computer manually by pushing the power button down until it shut down. This has happened repeatedly. To lead up to the problem, there is a "Not Responding" message that comes up. After a minute or 5, I give up and try to restart or shut down. Yes, I connect only to my personal WiFi, Centurylink. Thanks for your help. I will be in a meeting until 10:30 Cori	Add Attachment
Stephanie Magee	Oct 08, 2020 09:00 AM	**This is an email** Hello, RE: 20190346 When I click restart, tablet shows spinning dots and "restarting" Also, I can't connect to WiFi. All other devices are connected. I'm available at 10:30. Thank you!	Add Attachment