Service Request Ticket

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Service Request Information

CONTACT	Name	Smith, Amanda	Date	Oct 08, 2020 10:42 AM
	Department	Deaf Studies and Professional Studies	Phone	88650
	Location		Email	smithar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191105 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray # Z0Z1
	Serial No.	C02CV3CZP3YV	Location	Two week pile 6/13-6/27
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	3C:22:FB:AA:72:63
	Bluetooth NIC	3C:22:FB:C8:16:E9

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ryang16@wou.edu	88925

Tracking

Entered by	Date	Memo
Jennie Yang			Email Public
Entered by	Date	Memo
Jennie Yang	Jan 13, 2022 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Oct 01, 2021 11:07 AM	Task reassigned to Jennie Yang.	Add Attachment
Joanie Kinnaman	Oct 01, 2021 11:07 AM	Called Amanda Smith and told her the dock was available and ready. Please close task when complete. Thanks	Add Attachment
Joanie Kinnaman	Sep 30, 2021 10:24 AM	inv#2021-0188	Add Attachment
Joanie Kinnaman	Sep 30, 2021 10:20 AM	laptop 20191105 dock 20200898	Add Attachment
Stephanie Magee	Mar 11, 2021 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Feb 17, 2021 03:34 PM	they only received a macbook, I am emailing to confirm	Add Attachment
John Rushing	Feb 17, 2021 03:32 PM	Task reassigned to Stephanie Magee.	Add Attachment
Alix Karkanen	Feb 17, 2021 01:45 PM	Task reassigned to John Rushing.	Add Attachment
Joanie Kinnaman	Jan 13, 2021 02:01 PM	did she also receive monitor/dock/keyboard/mouse/dock? want to make sure I am not missing anything - John, did she get the batch of three cables?	Add Attachment
Stephanie Magee	Dec 16, 2020 03:08 PM	20131011 needs to be returned	Add Attachment
Stephanie Magee	Dec 16, 2020 03:07 PM	picked up on 11.9 I have no idea what was being replaced...	Add Attachment
Stephanie Magee	Dec 16, 2020 03:05 PM	chargers are with the correct computers now FYI	Add Attachment
Stephanie Magee	Nov 09, 2020 11:13 AM	Amanda is aware of this: Erin's computer has Amanda's charger and Amanda's computer has Erin's charger now. I have sent an email to both to have them switch once Erin picks up her machine.	Add Attachment
Stephanie Magee	Nov 09, 2020 11:10 AM	John and I stole Erin Trine's charger because hers was missing. 20191104 charger is with this machine	Add Attachment
Stephanie Magee	Nov 03, 2020 11:45 AM	contacted user	Add Attachment
Stephanie Magee	Nov 03, 2020 11:44 AM	Contact changed from Kathy Heide to Amanda Smith.	Add Attachment
Peter Puettmann	Nov 03, 2020 10:49 AM	Left vm for availability	Add Attachment
Alix Karkanen	Oct 08, 2020 02:55 PM	on table ready to go needs admin rights	Add Attachment
Scott Killip	Oct 08, 2020 10:42 AM	GFA Replacement	Add Attachment