Status changed from (2) Scheduled to (5) Completed

****This is an email****
Hi Katherine,
I have not seen John this week.  To be honest 
with you, the slowness of programs like Word and 
Powerpoint opening is something I've just gotten 
used to.  And the temporary inaccessibility of H 
drive folders is something I've learned to work 
around.  Sometimes just closing the finder window 
and reopening it helps, and sometimes a restart 
will solve the problem.  So I appreciate your 
willingness to come over this afternoon, but I'm 
not sure if it's necessary.  I'll let you know if 
the problems keep happening or get worse, but for 
now I think I can deal with them myself.  It's 
the unpredictability that I wish I understood 
better, but for now it's not such a huge problem 
that I can't get my work done.  Thanks for 
checking in and being willing to stop by, but 
like I say it's not a pressing concern for now.  

Ken

Status changed from (7) Waiting for Contact to (2) Scheduled

****This is an email****
Hi Katherine,
The problem comes and goes, and when it happens I 
don't know why and then when it mysteriously 
quits doing it I also don't know why.  Another 
problem with this computer is that it sometimes 
works really slowly.  For example, this morning 
when I got to my office I immediately opened a 
word document to work on.  Opening that document 
took about 4 minutes, and while it was in the 
process of opening I literally couldn't do 
anything else, as the mouse functions appeared to 
be frozen.  The same thing happened shortly after 
that when I opened up a powerpoint presentation.  
So it's tired and slow. 

I can deal with the slowness, and I can even deal 
with the temporary inaccessibility issues (so 
long as it's temporary).  But I do wish I knew 
why the inaccessibility happens.  I know you 
don't want to leave your service request open 
indefinitely.  This week, a good time for someone 
to come by would be Wednesday afternoon after 
3:30.  Tuesday or Thursday after 4 would also 
work for me.  Earlier in the day is difficult, 
since most of the time I'm in the office I'm 
using the computer for Zoom meetings of my 
classes or for recording things for an online 
class.  But those late afternoon times would 
work. 

If John Rushing is available, he is very familiar 
with this machine and has helped me trouble-shoot 
things like this in the past.  If John or anyone 
is able to come by this week during the times 
I've indicated, please let me know so that I can 
plan on definitely being here.  Thanks for your 
help. 

Ken

****This is an outgoing email****
Hi Kenneth,

I need some additional information regarding 
service request #76432

Description: Cannot access H drive. 

I'm Katherine with UCS. We received a task saying 
that you were having trouble accessing your H. 
drive. Is this still something you are having an 
issue with? If yes, can you send me a list of dates 
or times where I can stop by your office. If this 
doesn't work for you, our office is open 9AM -12PM 
and 1PM -5PM Mon-Fri. Let me know what works for 
you the most.

Thank You,
Katherine 

Will contact us next monday 10/12 to find a good time that works to talk about issue. He is on campus.