Service Request Ticket - # 76433

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2020 03:36 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20171247[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JY8Z9L2 Description Dell 13 3380 No-Touch Chromebook
Serial No. JY8Z9L2 Location PDR 2023 Giveaway

CPU Intel Celeron C3855 Processor


OS Chrome OS Software Google Chrome Management Console license, ED UCS2017007728

Wireless NIC 5C:5F:67:F9:AE:75


TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Feb 09, 2021 01:03 PM
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Feb 09, 2021 11:26 AM
picked up today :) 
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Katherine Reynoso Feb 03, 2021 02:34 PM
****This is an email****
Good afternoon.

Attached to this email is a voicemail sent to 
Abby's House (for context.)

Unfortunately, Abby's House and the FoodPantry 
currently do not have a professional staff 
member. That being said, I have forwarded the 
message to the FoodPantry volunteers. 

Please direct any additional questions to that 
email address: foodpantryvolunteers@mail.wu.edu

Thank you for your call and have a great rest of 
your day!
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Katherine Reynoso Feb 03, 2021 01:36 PM
This is still sitting on our shelf. I called Abby's 
house to let them know it's ready to be picked up.
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Katherine Reynoso Feb 03, 2021 01:31 PM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 03, 2021 01:31 PM
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Jan 21, 2021 10:18 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Alix Karkanen Jan 21, 2021 10:18 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Alix Karkanen Jan 21, 2021 10:18 AM
closing
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Megan Thibeault Oct 27, 2020 03:06 PM
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 27, 2020 03:06 PM
Maybe try calling this user again in a couple days
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Megan Thibeault Oct 27, 2020 03:00 PM
The chromebook is in the outbox. 
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Megan Thibeault Oct 26, 2020 02:49 PM
Status changed from (3) Order in Process to (6) Ready to Deliver
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Megan Thibeault Oct 26, 2020 02:48 PM
Left Josh a VM about picking this up
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Megan Thibeault Oct 26, 2020 02:48 PM
reenrolled the chrome book. 
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Megan Thibeault Oct 26, 2020 10:54 AM
Motherboard was replaced
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Megan Thibeault Oct 13, 2020 03:48 PM
Put chromebook in the return box and put it up by Joanies area for mailroom to pick up
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Megan Thibeault Oct 13, 2020 02:56 PM
Box came today

TRK 928376853223
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Megan Thibeault Oct 13, 2020 07:33 AM
****This is an email****
Hi Megan,

This is Robert from Dell, Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding your Dell unit.

We have arranged for you to receive an empty shipping box with an air bill affixed and the Dispatch number written prominently on the outside of the box. In the box, a form is provided with instructions to be followed prior to sending the box to the depot, please review this carefully and fill in the contact name, telephone number and a detailed problem description. Also, an automated email will be send to you within the next 2 hours

Service Tag : JY8Z9L2
Dispatch Number : 734366029



Note: Kindly send your system within 7 days upon receipt of the box. It will then take approximately 7 - 10 business days for the system to be returned after the repairs. If required, our depot team may contact you for additional information. Post the repairs, if the issue is still not resolved, please reply to this email and we will work together to find a resolution. 

Thank you for choosing Dell support.

Robert
Dell | Technical Support Specialist
If your issue is not resolved to your satisfaction, please simply reply to this email.

ref:_00D0bGaMp._5002R1CsuCu:ref
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Megan Thibeault Oct 12, 2020 02:40 PM
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Oct 12, 2020 02:40 PM
Ref 1039524951
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Megan Thibeault Oct 12, 2020 02:26 PM
Called Dell to get a box sent out so this can go in 
and get fixed. 
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Katherine Reynoso Oct 12, 2020 02:07 PM
Task reassigned to Megan Thibeault.
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Katherine Reynoso Oct 12, 2020 02:07 PM
On Megan's Desk.
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Katherine Reynoso Oct 08, 2020 04:47 PM
I called him and Food pantry to say that I'll be 
keeping the computer for longer. I'm going to need 
to warranty it.
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Katherine Reynoso Oct 08, 2020 03:37 PM
Contact Info: Contact:
Josh Salsbury
Food Pantry
503-926-3548
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Public
Katherine Reynoso Oct 08, 2020 03:36 PM
Computer completely dead, I took out the battery, 
but it didn't help
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