Service Request Ticket - # 76435

Service Request Information

CONTACT Name Reed, Douglas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2020 08:16 AM
Department The Research Institute Phone
Location Email reedd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160399[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 681JPC2 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 681jpc2 Location Traffic Safety Instructor, Leigh Pingle

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2016005511

Wired NIC 28:F1:0E:00:86:29


Wireless NIC B8:08:CF:26:01:96


Bluetooth NIC B8:08:CF:26:01:9A

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 08:33 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:33 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:33 AM 
This is happy!!
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Stephanie Magee Oct 09, 2020 08:16 AM 
What happened: We partly cleaned up a 
potentially unwanted application (PUA). A 
restart is needed to complete the cleanup.

Where it happened: W20160399

Path: 
C:\Users\reedd\AppData\Local\Temp\BITAB52.tmp

What was detected: Generic ML PUA

User associated with device: MASH\reedd

How severe it is: Medium

What Sophos has done so far: We partly cleaned 
up a PUA.

What you need to do: Restart the computer. This 
completes the cleanup automatically.
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