Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Oct 09, 2020 08:17 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171245 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
	Serial No.	C02WW087HV2Q	Location	APSC102 Midi Lab laptop
	CPU	Intel Core i5(3.1GHz Dual-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Logic Pro from Music licenses for CMID laptop via JAMF;
	Wireless NIC	88:E9:FE:69:6F:D2
	Bluetooth NIC	88:E9:FE:73:8A:85

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 04, 2020 08:33 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 04, 2020 08:33 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 04, 2020 08:33 AM	This is happy!!	Add Attachment
Stephanie Magee	Oct 09, 2020 08:17 AM	update failed :(	Add Attachment
Stephanie Magee	Oct 09, 2020 08:17 AM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20171245 User associated with device: W20171245\keveli How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment