Service Request Ticket - # 76441

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2020 01:23 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171281[Edit Inv] (opens in a new window) Bldg/Room TERRY 109
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WVTKEJ1G9 Location editor of the Northwest Passage

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC [SHARED DEVICE] license for Student Media from Order#9442 annually renewed in MAY;

Wired NIC 14:20:5E:07:03:D8


Wireless NIC 78:7B:8A:DA:63:A7


Bluetooth NIC 14:20:5E:07:03:D9

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 13, 2020 02:21 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Nov 13, 2020 02:21 PM 
I'm going to go ahead and clear this ticket. If they need admin rights they'll give a call.
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Katherine Reynoso Nov 06, 2020 03:52 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 06, 2020 03:49 PM 
****This is an email****
Katherine, 

Thank you for your email. I have Zoom installed 
on my office computer, and I will talk to my 
supervisor about admin rights this upcoming week. 
I’m normally in my office, Terry House room 110, 
Tuesdays and Fridays from 10-12. 

Thank you for your time, 
Sam Marshall
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Katherine Reynoso Nov 06, 2020 03:36 PM 
****This is an email****
Hello,

I'm Katherine with UCS. We received a request for 
admin rights on a computer. This is something 
that needs to be done through your faculty 
advisor. I can go ahead and help you with the 
installation of Zoom and adding a second Gmail 
account, but I can't give admin rights until it's 
been requested by your faculty advisor. Let me 
know a few good times and dates where I can stop 
by to help you with this.

Thank You,
Katherine
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Katherine Reynoso Nov 06, 2020 03:36 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Oct 09, 2020 01:23 PM 
****This is an email****
    Hello,

    My name is Sam Marshall, and I am the current Editor-in-Chief of the Northwest Passage. I'm starting to settle into the position, and I have a few questions. One, can I have Zoom installed on the computer in Room 110 of the Terry House? When I tried to download it, I was unable to because I am not an administrator. Two, is it possible for me to have both my WOU student email, and my Northwest Passage email exist on my gmail app at the same time? I do not want to miss out on important emails. 

    Thank you for your time,

    Sam Marshall (pronouns: they/them)
    Editor-in-Chief
    Northwest Passage
    Student Media, Terry House rm. 110
    Office: (503) 838-9642
    Fall Office Hours: T/F (10-12) or by appointment
    http://www.wou.edu/northwestpassage/
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