Service Request Ticket - # 76446

Service Request Ticket - # 76446

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Service Request Information

CONTACT	Name	Baumgartner, Erin	Date	Oct 12, 2020 11:27 AM
	Department	VP Academic Affairs/Provost	Phone	88348
	Location		Email	baumgare@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191088 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
	Serial No.	C02CR4Q2P3YV	Location	Loaner \|\| Loaner Shelf
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:BA:20:04
	Bluetooth NIC	3C:22:FB:BA:28:00

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	smagee15@wou.edu	88925

Tracking

Entered by	Date	Memo
Stephanie Magee			Email Public
Entered by	Date	Memo
Stephanie Magee	Mar 17, 2021 09:50 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Mar 17, 2021 09:50 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Stephanie Magee	Mar 17, 2021 09:49 AM	picked up, gave admin rights and hardwired.	Add Attachment
Peter Puettmann	Mar 12, 2021 08:43 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Mar 12, 2021 08:43 AM	on back shelf	Add Attachment
Stephanie Magee	Mar 11, 2021 04:04 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Stephanie Magee	Mar 11, 2021 04:04 PM	it is ready for delivery, I emailed her	Add Attachment
Stephanie Magee	Mar 10, 2021 10:44 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Mar 10, 2021 10:44 AM	when it's ready let me know she would like it around 17th	Add Attachment
Peter Puettmann	Mar 05, 2021 08:14 AM	Fell through the cracks. Prepping now.	Add Attachment
Joanie Kinnaman	Mar 03, 2021 12:41 PM	where is this one? Did it get forgotten to complete?	Add Attachment
Megan Thibeault	Oct 27, 2020 01:34 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 27, 2020 01:34 PM	Did you already do this one?	Add Attachment
Megan Thibeault	Oct 13, 2020 08:07 AM	I don't think she is located in ACK... Need to update inventory	Add Attachment
Scott Killip	Oct 12, 2020 11:27 AM	From Peter this morning: "Erin Baumgartner's computer W20161086 has a port that's gone bad. because its an apple with only 2 ports, she needs a new computer." (GFA)	Add Attachment