Service Request Ticket - # 76459

Service Request Information

CONTACT Name Romine, Jeannie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2020 08:23 AM
Department Phone 88239
Location Email rominej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130709[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35L3M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35L3M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:7D:B0

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 02, 2020 03:13 PM 
Status changed from (3) Order in Process to (5) Completed
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Katherine Reynoso Nov 02, 2020 03:13 PM 
done
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Katherine Reynoso Oct 19, 2020 02:50 PM 
Sent Scott an email for GFA
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Katherine Reynoso Oct 19, 2020 02:50 PM 
Status changed from (7) Waiting for Contact to (3) Order in Process
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Katherine Reynoso Oct 19, 2020 02:18 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Oct 19, 2020 02:16 PM 
****This is an outgoing email****
Hi Jeannie,

I need some additional information regarding 
service request #76459

Description: *10/14* no bootable devices 

I've been working on Tim Wallen's computer. It 
looks like I won't be able to access any of his 
files on the computer. I'll keep trying, but it 
seems like the hard drive is completely dead. As 
for his computer, I can replace the hard drive so 
he has a usable computer for now. I will also check 
to see if he due for a new GFA station, but a new 
station might take a few weeks to process right 
now.

-Katherine
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Katherine Reynoso Oct 19, 2020 02:12 PM 
It kinda showed up, but wouldn't let me access 
anything.
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Katherine Reynoso Oct 15, 2020 04:36 PM 
Hardrive is not working, not showing up on my 
computer.
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Katherine Reynoso Oct 14, 2020 04:35 PM 
Computer is on the standup desk. The hardrive is on 
my desk.
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Katherine Reynoso Oct 14, 2020 04:19 PM 
Contact changed from Timothy Wallen to Jeannie Romine.
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Stephanie Magee Oct 14, 2020 08:47 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Oct 14, 2020 08:47 AM 
Could you stop by PP and grab this CPU? Jeannie 
Romine will be able to open the door for you, Ext 
88086
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Stephanie Magee Oct 14, 2020 08:23 AM 
****This is an email****
I am putting this work request in for Tim 
Wallen.  His computer no longer works.  "No 
Bootable Device Found".  #20130709[Edit Inv]
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