Service Request Ticket - # 76461

Service Request Information

CONTACT Name Reddan, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2020 08:57 AM
Department Creative Arts/Music Phone 88802
Location Email reddanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171045[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSLBRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLBRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Finale25 license from Music Dept site license SR SEPT2018; WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN VISA2018008159 OCT2018; Provalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & Simstat) VISA2018008158 OCT2018;

Wired NIC D8:9E:F3:4B:AA:B5

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 14, 2020 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Oct 14, 2020 08:58 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Oct 14, 2020 08:57 AM 
****This is an email****
Hello,

This morning my desktop is not loading for some 
reason after about 20 minutes. 

I am in SH 124. The WOU Tag is 20171045[Edit Inv]. Right 
now I am just getting the continuing circle of 
white dots and a blank screen. When I pressed 
control/alt/delete nothing happened so I had to 
turn it off manually. This was after I checked 
all connections, plugs etc. 

What should I do?

James

James M. Reddan, DMA
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