Service Request Ticket - # 76464

Service Request Ticket - # 76464

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Service Request Information

CONTACT	Name	Bahari-Kashani, Hamid	Date	Oct 14, 2020 10:07 AM
	Department	Business/Economics Division	Phone	88354
	Location		Email	baharih@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181085 (opens in a new window)	Bldg/Room	WEST 113A
	Service Tag	884RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884RDW2	Location	Hamid Bahari-Kashani, Bus/Econ Professor
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:89

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Rowan Vasen	Mar 26, 2025 11:36 AM	Task reassigned to Self Resolved.	Add Attachment
Rowan Vasen	Mar 26, 2025 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Rowan Vasen	Mar 26, 2025 11:36 AM	old closing	Add Attachment
Megan Thibeault	Nov 03, 2020 11:03 AM	Task reassigned to Bill Kernan.	Add Attachment
Megan Thibeault	Nov 03, 2020 11:03 AM	Bk had a meeting with legal about software waiting to hear back about that.	Add Attachment
Megan Thibeault	Oct 22, 2020 01:16 PM	Waiting on BK to respond.	Add Attachment
Megan Thibeault	Oct 20, 2020 02:25 PM	**This is an email** Bill, I heard back from Hamid Bahari about SAS he uses it as well as two grad students. Megan	Add Attachment
Stephanie Magee	Oct 20, 2020 09:57 AM	2 graduate students need it	Add Attachment
Stephanie Magee	Oct 20, 2020 09:50 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephanie Magee	Oct 20, 2020 09:48 AM	Students need to use it aswell.	Add Attachment
Megan Thibeault	Oct 14, 2020 01:44 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Oct 14, 2020 01:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 14, 2020 01:44 PM	**This is an outgoing email** Hi Hamid, We were just following up with you regarding a service request that we have for you. (#76464) Description: 10/14 SAS error We were wondering if your students also need to use this for class or if you just need it? Thanks, Megan Thibeault	Add Attachment Public
Alix Karkanen	Oct 14, 2020 10:07 AM	Hamid is trying to user SAS but it isn't there anymore? He says he's trying to access it through the server, in the TS system, but it isn't there? EXT - 88354	Add Attachment