Service Request Ticket - # 76466

Service Request Information

CONTACT Name Anderson, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2020 10:33 AM
Department Registrar’s Office Phone 88806
Location Email andersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171220[Edit Inv] (opens in a new window) Bldg/Room AD 104
Service Tag HBFG4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. HBFG4Q2 Location Registrar's Office Departmental laptop

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:B0:E7


Wireless NIC 14:4F:8A:5D:F8:9A


Bluetooth NIC 14:4F:8A:5D:F8:9E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 08:37 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:37 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:37 AM 
This is happy!!
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Stephanie Magee Oct 14, 2020 10:33 AM 
failed 
-Michael
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Stephanie Magee Oct 14, 2020 10:33 AM 
****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20171220

User associated with device: MASH\andersona

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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