Status changed from (1) Pending to (5) Completed

****This is an outgoing email****

If that is the case, I will go ahead and close the ticket, and I recommend reimaging the laptop. Putting a fresh copy of windows / macos on it would take off any unwanted programs and things running in the background, free up storage and overall make the device run smoother. All this would require is taking any data / files that are physically on the device and putting them into cloud storage of some sort like the H drive. Let me know what you think about this,

-Jack Martinis, UCS Tech.

****This is an outgoing email****
To Kaaren Burnett

We have a service request, #76467, regarding a 
laptop (#20160393) that was having problems updating 
Sophos back in 2020. The ticket at the time said it 
was in the possession of Jennifer King, but she has 
since left WOU. The most recent service requests 
regarding the laptop listed you for a contact. I was 
curious if you possibly had the laptop, and if it 
was still needing Sophos updates or anything else 
looked at on it? 

-Thank you for reading,
-Jack Martinis, UCS Tech.

****This is an email****
Hi,

Thank you for your email. I am no longer with WOU 
Student Health and Counseling Center. If you have 
an immediate need, please call the office at 503 
838 8313.
If you would like to reach out to me in the 
future, please use my personal email: 
jbetzking@gmail.com.

In Peace and Health,
Jennifer

Task reassigned to UCS Tech.

changing status to pending so this doesn't get lost in the waiting for contact section

****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service request #76467

Description: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date

Is there a time one of our techs could take a look 
at this computer, #20160393, to resolve this issue?

Thank you,

Lauryn Aronson
UCS Tech.

Task reassigned to Lauryn Aronson.

****This is an outgoing email****
Hi Jennifer,

I need some additional information regarding service 
request #76467

Description: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: A computer is out of 
date

Is there a time one of our techs could take a look 
at this computer, #20160393, to resolve this issue?

Thank you,

Lauryn Aronson
UCS Tech.

Priority changed from (3) Priority to (5) Low Priority.

****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20160393

User associated with device: MASH\kingjb

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.