Service Request Ticket - # 76469

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2020 11:22 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190860[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8TSKYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 8TSKYY2 Location Loaner Box

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:98:3C:71


Bluetooth NIC 4C:1D:96:98:3C:75


AUX NIC 98:E7:43:D5:DF:15

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 02, 2020 03:14 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Nov 02, 2020 03:14 PM 
Delivered.
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Katherine Reynoso Oct 30, 2020 02:05 PM 
****This is an outgoing email****
Hi Nora,

I need some additional information regarding 
service request #76469

Description: Dell Laptop Setup 

I'm Katherine with UCS. We have laptop setup ready 
to be delivered for Seyed Shahronki. When would be 
a few good times and dates for me to deliver this? 
If you have any questions feel free to email or 
contact our front office at 503-838-8925.

Thank You,
Katherine
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Public
Megan Thibeault Oct 27, 2020 02:06 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Oct 27, 2020 02:06 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Oct 27, 2020 02:06 PM 
Once the WC move is done, can you get ahold of Nora 
to get this delivered? There is a dock and large 
monitor for this as well. All of these are in ITC 
008.
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Megan Thibeault Oct 27, 2020 02:05 PM 
Inventory updated.
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Megan Thibeault Oct 27, 2020 02:04 PM 
Local account setup the same as all the loaners for 
COVID. The local account is an admin.
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Megan Thibeault Oct 27, 2020 01:56 PM 
Imaged
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Megan Thibeault Oct 21, 2020 07:37 AM 
Inventory is not updated. Sounds like we need to make a local account if this if going to be sent off campus. We also would need to include notes on how to log in. I would use the ucsloaner account and make it an admin
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Alix Karkanen Oct 14, 2020 11:31 AM 
its all stacked ontop of eachpther by the counter 
:)
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Alix Karkanen Oct 14, 2020 11:22 AM 
There is a laptop, a mouse and keyboard, a 
monitor, and a docking station are all going to 
Seyed Shahronki, and going to be mailed
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