Service Request Ticket - # 76471

Service Request Information

CONTACT Name Bruce, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2020 01:42 PM
Department College of Education Phone 88075
Location Email brucee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150677[Edit Inv] (opens in a new window) Bldg/Room RWEC 236
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV05GGG7D Location Student worker

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715

Wired NIC 38:C9:86:49:DF:C5


Wireless NIC 28:F0:76:49:C6:C4


Bluetooth NIC 28:F0:76:49:C6:C5


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Nov 16, 2020 04:11 PM
Status changed from (2) Scheduled to (5) Completed
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Katherine Reynoso Nov 16, 2020 04:10 PM
I think it's good to go. 
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Katherine Reynoso Nov 16, 2020 03:46 PM
Reimaged computer. 
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Stephanie Magee Nov 16, 2020 01:43 PM
236 rwec 
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Katherine Reynoso Nov 13, 2020 02:44 PM
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Nov 12, 2020 01:36 PM
Task reassigned to Katherine Reynoso.
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Stephanie Magee Nov 12, 2020 10:24 AM
****This is an email****
Hello Lourdes,

Eric Bruce from HEXS. I still haven't heard 
from a tech about computer
service. I know there's a backlog of requests, 
but wanted to send a
message to see if I got lost in the shuffle.

Thank you!
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Lourdes Salazar Oct 21, 2020 12:56 PM
Task reassigned to UCS Tech.
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Lourdes Salazar Oct 14, 2020 04:44 PM
Was not on campus when he reported issue. Will email him and ask for W# when available.
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Megan Thibeault Oct 14, 2020 04:39 PM
Task reassigned to Service Request Desk.
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Megan Thibeault Oct 14, 2020 04:39 PM
W#?
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Lourdes Salazar Oct 14, 2020 01:42 PM
MAC desktops apps do not open. Cannot find finder. Doc is not visible at all with appropriate apps. 

Computer is on campus in RWEC 236.
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