****This is an email****
So for today it seems to be working just fine, 
after a weird hard reboot this morning when I got 
to work.  So after that I did make sure any local 
files were backed up to the H drive.  If I end up 
having any other odd experiences in the next few 
days I'll respond to this email if that is the 
best way to keep you informed?  (it isn't the 
first time in the last month that I have had to 
do a hard re-boot, but the other times - much 
like this morning - everything seemed to be 
working properly.)



Ryan Wright

****This is an outgoing email****
Hi Ryan,

I need some additional information regarding 
service request #76473

Description: Windows update failed which led to 
problems

I'm Katetherine with UCS. We received a task that 
said you were having trouble with your computer. 
It looks like Windows Explorer might have broken. 
If a hard reboot fixes the problem, most likely 
your computer is fine now. However, if you 
continue to have this issue we might need to 
reinstall the Windows OS (This would delete 
everything from your computer) because it might 
have been corrupted or broken permanently. I 
would suggest to back up all your files to a USB 
drive or your H. Drive, in case, we need to 
reinstall the windows OS.

Thank You,
Katherine

Task reassigned to Katherine Reynoso.