Service Request Ticket - # 76476

Service Request Information

CONTACT Name Verdegaal-Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2020 09:52 AM
Department ASWOU Phone 88303
Location Email verdegaaltaylorp@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191037[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag 80XQNW2 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. 80XQNW2 Location Paula Taylor

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 2C:EA:7F:25:28:B5


Wireless NIC 74:D8:3E:18:84:C7

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 08:37 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:37 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:37 AM 
This is happy!!
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Stephanie Magee Oct 15, 2020 09:53 AM 
Update failed 

_ellis
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Stephanie Magee Oct 15, 2020 09:52 AM 
****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20191037

User associated with device: 
MASH\verdegaaltaylorp

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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