Service Request Ticket - # 76480

Service Request Ticket - # 76480

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Service Request Information

CONTACT	Name	Ellis, Michael	Date	Oct 15, 2020 01:02 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160992 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	150YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	150YKH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0A:CC

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 15, 2022 03:51 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Dec 15, 2022 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Dec 23, 2021 02:20 PM	last update 2mo ago	Add Attachment
Katherine Reynoso	Dec 14, 2020 04:59 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Lourdes Salazar	Oct 15, 2020 01:02 PM	**This is an email** From: Date: Thu, Oct 15, 2020 at 12:21 PM Subject: [MEDIUM] Alert for Sophos Central [Western Oregon University]: A computer is out of date To: This email alert was generated by Sophos Central. Do not reply to this email. Sophos Central Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20160992 User associated with device: MASH\javilalara17 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now. Help sources: Sophos Central specific articles: https://community.sophos.com/kb?TopicId=9000. Sophos Central Frequently Asked Questions (FAQ) - https://community.sophos.com/kb/en-us/119598. Sign in to https://central.sophos.com/ for more information Note: Depending on the alert email frequency setting you choose, we will either send one email for one alert of each type (for example, an alert for a protection-failed event) in any 24-hour period, or send one email for each alert. You might have more alerts of the same type in the dashboard of the Sophos Central console. -- Michael Ellis Assistant Director, University Computing Solutions Western Oregon University 503 838 8629 --	Add Attachment