Service Request Ticket

Service Request Information

CONTACT	Name	Flatt, Patricia	Date	Oct 16, 2020 08:54 AM
	Department	Natural Science/ Chemistry	Phone	88644
	Location		Email	flattp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190184 (opens in a new window)	Bldg/Room	NS 105
	Service Tag	JVW4PX2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	JVW4PX2	Location	NS105 Conference Room
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:5F:87:58

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 01:47 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Feb 23, 2021 01:19 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Jan 07, 2021 08:45 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Oct 16, 2020 08:55 AM	failed -Ellis	Add Attachment
Stephanie Magee	Oct 16, 2020 08:54 AM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20190184 User associated with device: MASH\flattp How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment