Service Request Ticket - # 76484

Service Request Information

CONTACT Name Thompson, Annika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2020 08:56 AM
Department VP Academic Affairs/Provost Phone 89407
Location Email thompsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171050[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSFFRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSFFRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:DB:7D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 11, 2021 01:19 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 11, 2021 01:19 PM 
I ran update, john said it was okay.
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Katherine Reynoso Jan 07, 2021 08:47 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Oct 16, 2020 08:56 AM 
failed 
-Ellis
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Stephanie Magee Oct 16, 2020 08:56 AM 
****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20171050

User associated with device: MASH\thompsona

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.


Help sources:
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