Service Request Ticket

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Service Request Information

CONTACT	Name	Lofton, Jackie	Date	Oct 16, 2020 02:34 PM
	Department	International Education & Development	Phone	88161
	Location		Email	loftonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171221 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BN9L4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	BN9L4Q2	Location	UNDER TECH DESK 2 WEEKS
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:47:B3:5F
	Wireless NIC	14:4F:8A:5D:F7:F0
	Bluetooth NIC	14:4F:8A:5D:F7:F4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 08, 2021 01:03 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 08, 2021 01:03 PM	laptop delivered, loaner returned to ucs	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:11 PM	Status changed from (4) On Hold to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 06, 2021 02:07 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:51 AM	**email** Could it be delivered to Maaske on Thursday around 11:30 am? I need to get things off of the loner laptop that UCS has given to me.	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:49 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 06, 2021 10:21 AM	**This is an outgoing email** Hi Jackie, We were just following up with you regarding a service request that we have for you. (#76487) Description: Clicking issue Your laptop is ready. Would you like to pick it up or have it delivered, and when would be a good time for you? Thanks, Lauryn Aronson	Add Attachment Public
Lourdes Salazar	Mar 11, 2021 08:11 AM	emailed 3/11	Add Attachment
Katherine Reynoso	Mar 09, 2021 03:56 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Katherine Reynoso	Mar 09, 2021 03:56 PM	Do you mind sending the user an email for a pickup?	Add Attachment
Katherine Reynoso	Mar 09, 2021 03:56 PM	This is finished and in the outbox.	Add Attachment
John Rushing	Feb 22, 2021 01:45 PM	Dell Tech Direct request #2: SR1052325599	Add Attachment
Katherine Reynoso	Jan 07, 2021 08:39 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Nov 18, 2020 02:33 PM	It didn't come off, Peter and John are going to try another thing.	Add Attachment
Katherine Reynoso	Nov 16, 2020 03:51 PM	I'm working on the computer. One of the screws to the motherboard is stripped, I'm using superglue to try to get it off.	Add Attachment
Katherine Reynoso	Nov 13, 2020 04:09 PM	Task reassigned to Katherine Reynoso.	Add Attachment
John Rushing	Nov 05, 2020 01:48 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Nov 03, 2020 08:02 AM	Dell Shipped the parts.	Add Attachment
John Rushing	Nov 02, 2020 11:09 AM	Dell Tech Direct request SR1041923569.	Add Attachment
Katherine Reynoso	Oct 30, 2020 03:06 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	Oct 30, 2020 03:00 PM	Mousepad lets you click. The actual left click button doesn't work. The right side does. Looks like it is still under warranty, and I will ask John to warranty.	Add Attachment
Lourdes Salazar	Oct 16, 2020 02:34 PM	Not letting her click on stuff. Mouse moves but doesnt allow her to actually click. Gave her loaner: 20131112	Add Attachment