Service Request Ticket - # 76491

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2020 10:17 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150436[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 258LFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 258LFB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:03:04:CA

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 18, 2020 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 17, 2020 02:50 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 17, 2020 02:50 PM 
This has been updated.
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Stephanie Magee Oct 19, 2020 10:17 AM 
Contact Info: Alix KArkanen.... in our office.... smh
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Public
Stephanie Magee Oct 19, 2020 10:17 AM 
****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20150436

User associated with device: MASH\akarkanen17

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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