Service Request Ticket - # 76492

Service Request Information

CONTACT Name Rhoads, Carlie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2020 10:18 AM
Department The Research Institute Phone 88328
Location Email rhoadsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20160443[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag CSPL4C2 Description Dell Latitude 3460 mobile thin client
Serial No. CSPL4C2 Location PDR

CPU Unknown


OS Windows 10 Enterprise 64bit Software Microsoft Windows VDA license from P0102602 and VMware Academic Horizon 7 Enterprise with SNS from P0101072

Wired NIC 98:40:BB:0E:E7:84


Wireless NIC B0:C0:90:C5:7B:3B


Bluetooth NIC B0:C0:90:C5:7B:3C

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 08:40 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:40 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:40 AM 
This is happy!!
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Stephanie Magee Oct 19, 2020 10:18 AM 
Sophos Central Event Details for Western Oregon 
University

What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20160443

User associated with device: MASH\rhoadsc

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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