Service Request Ticket - # 76497

Service Request Ticket - # 76497

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 19, 2020 03:42 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20190563 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 10.2-inch iPad Wi-Fi 32GB SpcGry #MW7L2LL/A
	Serial No.	F9FZJWKLMF3M	Location	APPLE Strong Start Set round #2
	CPU	A10X Fusion chip 64bit, Embedded M10 coprocessor
	OS	iOS 13	Software

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 22, 2020 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:51 PM	Waiting for pickup. Her email is: mgriego19@mail.wou.edu	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:46 PM	**This is an email** I remember it being already linked and registered with someone’s Apple ID already so it would not allow me to sign in myself to use it.	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:45 PM	Hello, We need you to bring the ipad to our office so we can manually factory reset it. It might be efficient, time wise, to have the library swap one for you. Let me know if you'd like to come by the office, Stephanie	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:45 PM	**This is an email** Hi! Im Madison Griego and I recently checked out an iPad for my diversity class and Im having trouble actually using it. I followed the instructions in the handout, but when setting up the iPad but at a certain point it stopped being helpful. I made it all the way to signing in to my Apple ID, but it would not let me. It says that “This iPad is linked to an Apple ID and password that were used to set up this iPad.” When clicking on activation Help, it says that “A password is required to activate this device because its owner has used Find My iPhone to link it to their Apple ID.” If there is any way you could help me out I would really appreciate it because I am to sure what to do, and this iPad is required for my class.. Thank you for any help you can give. - Madison Griego	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:42 PM	Task reassigned to Service Request Desk.	Add Attachment
Lourdes Salazar	Oct 19, 2020 03:42 PM	Contact Info: Madison Griego	Add Attachment Public
Lourdes Salazar	Oct 19, 2020 03:42 PM	Don't know why Ipad is here. I could not find SR ticket.	Add Attachment