Service Request Ticket

Service Request Information

CONTACT	Name	Velez, Carlos	Date	Oct 20, 2020 11:53 AM
	Department	Creative Arts/Music	Phone	88437
	Location		Email	velezc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190694 (opens in a new window)	Bldg/Room	SH 101
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02ZQ0KFJWF2	Location	Carlos Velez , NTT instructor MUSIC
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	MS Office 2011 Std for MAC from P0094155; Finale 2014 Site License for Music Dept from P0095355 Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	3C:CD:36:5D:47:61
	Wireless NIC	F8:FF:C2:23:31:A9
	Bluetooth NIC	F8:FF:C2:37:6E:F2

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 22, 2020 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 22, 2020 09:37 AM	done	Add Attachment
Stephanie Magee	Dec 16, 2020 11:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Dec 16, 2020 11:36 AM	Is this a GFA or new equipment? Do we need/have the old laptop? I have a GFA form for it	Add Attachment
Peter Puettmann	Nov 10, 2020 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 10, 2020 11:58 AM	delivered.	Add Attachment
Lourdes Salazar	Nov 05, 2020 03:48 PM	**This is an email** Hi Peter, I'm sorry I missed you today, I had just finished meeting with a student after class, and then left campus - I hadn't gotten Julia's email or your voicemail until I was already at home. I won't be back on campus until next Tuesday, 11/10, would you be able to stop by then? I'll be in my office at 9am, and also have time after noon. Thanks!	Add Attachment
John Rushing	Nov 05, 2020 10:06 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Nov 03, 2020 10:50 AM	double check that this is ready before delivering. On standup desk.	Add Attachment
Scott Killip	Oct 20, 2020 11:53 AM	Working with John on this	Add Attachment