Service Request Ticket - # 76500

Service Request Information

CONTACT Name Harrington, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2020 02:21 PM
Department College of Education Phone 88831
Location Email harringr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190531[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5QSWL410 Location Loaner Shelf

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:B4:BC


Bluetooth NIC A4:83:E7:7C:5C:CD


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Dec 16, 2020 04:15 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Dec 16, 2020 04:15 PM
Doesn't need help anymore.
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Katherine Reynoso Dec 16, 2020 02:53 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Dec 16, 2020 02:53 PM
****This is an outgoing email****
Hi Rachel,

I need some additional information regarding 
service request #76500

Description: Set up zoom meeting

I'm Katherine with UCS. We've received a request 
for a Zoom meeting for an issue you were having on 
your computer. I'm checking in to see if this is 
still an ongoing issue, or if we can close this 
request. If you have any questions feel free to 
contact me or our front office at 503-838-8925. 

Thank you,
Katherine
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Katherine Reynoso Dec 16, 2020 01:50 PM
Task reassigned to Katherine Reynoso.
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Alix Karkanen Oct 20, 2020 02:21 PM
****This is an email****
A Zoom call might help.  I can do Hangout, too, 
if that's better.  My cycle count is 121 right 
now and it looks like I'm good to 1000 if I'm 
reading that right.

I'm sure Zoom isn't helping with the heat 
production, but it's hot and the fan blows even 
when I'm not running Zoom.  Zoom does drain the 
battery FAST, but right now I'm only running a 
few minor programs and the fan is blasting (and 
I'm on a cool, hard surface). 

Thanks,
Rachel
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Alix Karkanen Oct 20, 2020 02:21 PM
****This is an email****
Hi,
I have a pretty new MacBook Pro (20190531) and 
it seems to be struggling.  The fan runs 
constantly and it gets really hot as I work.  
If I'm running Zoom and not plugged in, it will 
go from 100% battery to off in less than one 
hour.  Is there anything I can do to improve 
the performance?  Any suggestions?
Thanks,
Rachel
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