Service Request Ticket

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Service Request Information

CONTACT	Name	McCannell, Rebecca	Date	Oct 21, 2020 08:05 AM
	Department	Creative Arts/Art	Phone	88442
	Location		Email	mccannr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150408 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRD0LADV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)
	Wired NIC	38:C9:86:3F:FA:C9
	Wireless NIC	A4:D1:8C:60:11:5C
	Bluetooth NIC	A4:D1:8C:60:11:5D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 17, 2020 08:10 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Dec 17, 2020 08:10 AM	No Longer a problem.	Add Attachment
Katherine Reynoso	Dec 16, 2020 03:15 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Dec 16, 2020 03:15 PM	**This is an outgoing email** Hi Rebecca, I need some additional information regarding service request #76503 Description: 10/22 or 23 laptop screen is fritzing! I'm Katherine with UCS. I see that we've received a work order regarding your MacBook Pro that has been having screen issues a few weeks ago. I'm checking in to see if this is still an ongoing issues. If you have any questions feel free to contact me or our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Dec 16, 2020 01:50 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Oct 21, 2020 11:58 AM	will drop it off tomorrow or friday	Add Attachment
Stephanie Magee	Oct 21, 2020 08:06 AM	asked if she could come in and have us look at the screen today	Add Attachment
Stephanie Magee	Oct 21, 2020 08:05 AM	**This is an email** Hi UCS folks, My MacBook Pro (WOU 20150408) is starting to lose its screen clarity, The rightmost 1.5" is fuzzy periodically. I'm afraid my computer is dying and I want to be proactive in stopping it...or getting on the list for a replacement. Please advise. I live in Monmouth and am happy to bring it in for a check. Thanks Becca McCannell Prof. of Art 503-838-8442 office, CH 312	Add Attachment