Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 21, 2020 09:37 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130107 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
	Serial No.	D25L60QCDNMM	Location	PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297
	Wired NIC	10:DD:B1:EC:95:61
	Wireless NIC	8C:2D:AA:5C:09:57
	Bluetooth NIC	8C:2D:AA:5C:09:58

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 25, 2021 03:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Jan 25, 2021 03:14 PM	I'm working on it. It's a repeat ticket.	Add Attachment
Katherine Reynoso	Jan 25, 2021 03:09 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Oct 21, 2020 09:37 AM	**This is an email** Looks like someone picked up malware ... Ellis	Add Attachment
Stephanie Magee	Oct 21, 2020 09:37 AM	What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20130107 Path: /Users/wouloaner/Downloads/Player-3.dmg What was detected: Bundlore User associated with device: W20130107\wouloaner How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert.	Add Attachment