Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 21, 2020 10:34 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160452 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag	9F4ZSC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	9F4ZSC2	Location	Patrick Aldrich, TRI
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20120871: IBM SPSS Statistics Premium Faculty Pack term licensefrom orig.P0089922 latest renewed VISA2018008417 expires DEC-31-2018(installed as v25), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	18:DB:F2:36:EE:1B
	Wireless NIC	90:CD:B6:6C:3E:3D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 29, 2021 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 21, 2020 10:34 AM	Contact Info: Peter Puettmann	Add Attachment Public
Stephanie Magee	Oct 21, 2020 10:34 AM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20160452 User associated with device: MASH\ppuett16 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment