Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Oct 21, 2020 02:23 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191004 (opens in a new window)	Bldg/Room	MA 211
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ6QKVL410	Location	Mari Sakiyama, Asst Professor (secondary laptop)
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:7B:01:83
	Bluetooth NIC	A4:83:E7:3C:76:7B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 03, 2020 04:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Nov 03, 2020 04:31 PM	Did a zoom session, she is good to go!	Add Attachment
Megan Thibeault	Nov 03, 2020 09:26 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 03, 2020 09:26 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 03, 2020 09:26 AM	**This is an email** Hello, Thank you for reaching out to me about this. I am usually home from 4PM. Is there a time that works for a technician after 4? Thank you, Mari	Add Attachment
Megan Thibeault	Nov 03, 2020 07:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Nov 03, 2020 07:46 AM	**This is an outgoing email Hi Mari, We were just following up with you regarding a service request that we have for you. (#76513) Description: WOU VPN * Waiting for WOU Number** We were wondering when would be a good time to have a zoom session to fix your VPN issue? Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Oct 21, 2020 02:30 PM	This website might help with the vpn questions https://wou.edu/tech/remote-access/	Add Attachment
Lourdes Salazar	Oct 21, 2020 02:23 PM	Is getting error when connecting to server. Enable to find her username (name of H drive) Needs help in general being connected to VPN.	Add Attachment