Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Oct 22, 2020 11:45 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171320 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	S7UA331616	Location	LAB FAC/STAFF USE ONLY
	Model	C7000/DNM2	Hostname	wh-missswenson
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910 ORDER IN FY18/19 UCS2018007814; IP ADDRESS:140.211.64.8	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:6B:16

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 22, 2020 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 22, 2020 01:15 PM	**This is an email** That did it! Thanks Shandelle.	Add Attachment
Shandelle Plasker	Oct 22, 2020 11:53 AM	**This is an email** Hi Kathy, I received your service request for issues with miss swensen. I cleared the print queue which was backed up. Can you reboot it and test print for me. Let me know if it works now or not.	Add Attachment
Stephanie Magee	Oct 22, 2020 11:45 AM	**This is an email** Hi there, Miss Swenson (WOU 20171320) doesn't seem to be printing. I had sent a request on 9/21 to toner@wou.edu to order some toner, and never heard back. I'm not sure that is the issue, it makes noise like it will print but nothing is coming out. Thanks for your help, Kathy	Add Attachment