Service Request Ticket

Service Request Information

CONTACT	Name	Hall, Ebony	Date	Oct 22, 2020 03:09 PM
	Department	Graduate Studies	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121232 (opens in a new window)	Bldg/Room	RWEC 262
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2PNDNML	Location	Q-Loop was adjunct
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0090649 TRANSFERRED from W#20081042 :Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop
	Wired NIC	10:DD:B1:D6:5B:13
	Wireless NIC	EC:35:86:47:E2:0A
	Bluetooth NIC	EC:35:86:47:E2:0B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 23, 2020 11:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 23, 2020 11:17 AM	done!	Add Attachment
Stephanie Magee	Oct 23, 2020 09:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 23, 2020 09:42 AM	I asked if she is available today for this	Add Attachment
Stephanie Magee	Oct 23, 2020 09:41 AM	needs admin info to download zoom	Add Attachment
Lourdes Salazar	Oct 22, 2020 03:09 PM	**This is an email** This request is to have help with downloading Zoom Client Meeting Software onto a computer in the Q Loop Lab. After downloading and attempting to install the user error message that I receive says Installer is trying to install new software. Enter an administrator’s name and password to allow this. UserName: Password: If anyone is around tomorrow, Friday Oct 23rd after 9am, I would like to request that someone helps me install this software as I use it as a main part of my job. Graciously, Ebony	Add Attachment