Service Request Ticket

Service Request Information

CONTACT	Name	Fruit, Julia	Date	Oct 23, 2020 09:38 AM
	Department	Creative Arts	Phone	88461
	Location		Email	fruitj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140284 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8100 Color Inkjet ePrinter #CM752
	Serial No.	CN45VFV065	Location	PDR 2023 Giveaway
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	FC:15:B4:A1:97:56

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 01, 2021 01:43 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Feb 01, 2021 01:43 PM	No issue anymore	Add Attachment
Katherine Reynoso	Dec 16, 2020 01:39 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Dec 11, 2020 03:09 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 11, 2020 03:09 PM	I called to see if this something she wants to get fixed now.	Add Attachment
Shandelle Plasker	Nov 05, 2020 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Nov 05, 2020 04:50 PM	I read about this and deleting the printer and re adding seemed to fix it. I was not able to go out and do this.	Add Attachment
Stephanie Magee	Oct 23, 2020 09:38 AM	mac failing to print Error: "Filter' failed Mac: 20161079 HP: 20140284	Add Attachment