Service Request Ticket

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Service Request Information

CONTACT	Name	Palmer, Lori	Date	Oct 26, 2020 09:30 AM
	Department	Admissions Office	Phone	88232
	Location		Email	palmerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200166 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	4JLZ573	Description	Dell Latitude 5400
	Serial No.	4JLZ573	Location	Brady's Tech Laptop
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	CC:48:3A:5B:9F:17
	Wireless NIC	AC:12:03:37:D2:87

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	akarkanen17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alix Karkanen			Email Public
Entered by	Date	Memo
Stephanie Magee	Dec 16, 2020 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Dec 16, 2020 02:07 PM	opened 76793 for old equipment	Add Attachment
Stephanie Magee	Dec 16, 2020 11:35 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Dec 16, 2020 11:35 AM	was old machine returned?	Add Attachment
Joanie Kinnaman	Nov 11, 2020 12:54 PM	inv#2020-0294	Add Attachment
Stephanie Magee	Nov 09, 2020 04:11 PM	Has this been picked up?	Add Attachment
Alix Karkanen	Oct 29, 2020 10:26 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Oct 28, 2020 09:40 AM	Task reassigned to Alix Karkanen.	Add Attachment
Megan Thibeault	Oct 28, 2020 09:40 AM	There is no warranty info for this laptop, can you fill that out and then close this ticket. The GFA has been setup in WC110B	Add Attachment
Megan Thibeault	Oct 27, 2020 01:54 PM	**This is an email** Excellent! I'll be in the office tomorrow so I'll tag the one I want moved and remove the tags from my other stuff. My new location in the welcome center is 110B, in case you needed that info. Thanks, Lori	Add Attachment
Megan Thibeault	Oct 27, 2020 01:50 PM	**This is an email** This is perfect timing! Thank you Megan. However--I would like a two monitor setup if possible in my new office. Would it be possible to move one of my monitors to the new space? Thank you, Lori	Add Attachment
Megan Thibeault	Oct 27, 2020 01:37 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Oct 27, 2020 01:37 PM	**This is an outgoing email** Hi Lori, We were just following up with you regarding a service request that we have for you. (#76525) Description: GFA Replacing 20141232 We have your GFA laptop ready to go to get set up at the Welcome Center. Please make sure your current computer has all your local files backed up to your H Drive and you have the bookmarks you need. If you need assistance with backing up please let us know as we don't plan to move your old station to Welcome Center. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Oct 26, 2020 03:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Oct 26, 2020 03:24 PM	Done	Add Attachment
Megan Thibeault	Oct 26, 2020 11:56 AM	Imaging on my desk	Add Attachment
Alix Karkanen	Oct 26, 2020 09:58 AM	On middle counter	Add Attachment
Alix Karkanen	Oct 26, 2020 09:30 AM	Admissions is moving to the Welcome Center, so lets try and get this to them asap starting Wednesday. Monitor - 20190881 Laptop - 20200166 Doc - 20191019	Add Attachment