Service Request Ticket - # 76526

Service Request Information

CONTACT Name Dixit, Samhita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2020 09:44 AM
Department Admissions Office Phone 88532
Location Email dixits@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200167[Edit Inv] (opens in a new window) Bldg/Room WEL 110G
Service Tag 3HLZ573 Description Dell Latitude 5400
Serial No. 3HLZ573 Location Adriana Carrillo

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:A2:AA


Wireless NIC AC:12:03:36:86:61

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact akarkanen17@wou.edu 88925

Tracking

Entered by Date Memo
Alix Karkanen
Email

Public
Entered by Date Memo
Stephanie Magee Dec 16, 2020 02:06 PM 
SR #76792
Add Attachment
Stephanie Magee Dec 16, 2020 02:06 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Stephanie Magee Dec 16, 2020 02:06 PM 
opned 76792 for old equipment
Add Attachment
Stephanie Magee Dec 16, 2020 11:33 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Stephanie Magee Dec 16, 2020 11:33 AM 
was old machine returned?
Add Attachment
Alix Karkanen Nov 12, 2020 10:24 AM 
Doc not working, switched with 20200348[Edit Inv]
 Add Attachment
Joanie Kinnaman Nov 11, 2020 01:07 PM 
inv#2020-0295
 Add Attachment
Alix Karkanen Oct 29, 2020 10:25 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Megan Thibeault Oct 28, 2020 02:28 PM 
Task reassigned to Alix Karkanen.
 Add Attachment
Megan Thibeault Oct 28, 2020 02:28 PM 
Setup in WC, please add warranty information and we 
can close this ticket.
 Add Attachment
Megan Thibeault Oct 27, 2020 01:38 PM 
Task reassigned to Megan Thibeault.
 Add Attachment
Megan Thibeault Oct 27, 2020 01:38 PM 
****This is an outgoing email****
Hi Samhita,

We were just following up with you regarding a 
service request that we have for you.  (#76526)

Description: GFA Replacing 20141223[Edit Inv]

We have your GFA laptop ready to go to get set up at 
the Welcome Center. Please make sure your current 
computer has all your local files backed up to your 
H Drive and you have the bookmarks you need. If you 
need assistance with backing up please let us know 
as we don't plan to move your old station to Welcome 
Center. 


Thanks,
Megan Thibeault
 Add Attachment
Public
Megan Thibeault Oct 26, 2020 03:25 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Megan Thibeault Oct 26, 2020 03:25 PM 
Done
 Add Attachment
Megan Thibeault Oct 26, 2020 11:56 AM 
Imaging on my desk
 Add Attachment
Alix Karkanen Oct 26, 2020 09:44 AM 
On middle counter
 Add Attachment
Alix Karkanen Oct 26, 2020 09:44 AM 
Admissions is moving to the Welcome Center, so 
lets try and get this to them asap starting 
Wednesday.

Monitor - 20190882[Edit Inv]
Laptop - 20200167[Edit Inv]
Dock - 20191020[Edit Inv]
 Add Attachment