Service Request Ticket - # 76527

Service Request Information

CONTACT Name Venegas Trujillo, Itsel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2020 09:52 AM
Department Phone 88037
Location Email venegastrujilloi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200168[Edit Inv] (opens in a new window) Bldg/Room WEL 110M
Service Tag 2X50673 Description Dell Latitude 5400
Serial No. 2X50673 Location Ricardo Acevedo-Solis

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9F:69


Wireless NIC AC:12:03:36:86:9D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact akarkanen17@wou.edu 88925

Tracking

Entered by Date Memo
Alix Karkanen
Email

Public
Entered by Date Memo
Joanie Kinnaman Nov 11, 2020 01:19 PM 
Inv#2020-0296
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Alix Karkanen Oct 29, 2020 10:25 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Oct 28, 2020 02:30 PM 
Task reassigned to Alix Karkanen.
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Megan Thibeault Oct 28, 2020 02:29 PM 
Setup in welcome center. Please add warranty info 
and then this can be closed.
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Megan Thibeault Oct 27, 2020 01:53 PM 
Need to bring just one monitor
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Megan Thibeault Oct 27, 2020 01:53 PM 
****This is an email****
Hi Megan,

Thank you for letting me know! I do have a question, 
will this replacement include one monitor and the 
laptop, or will it include the two monitors and the 
laptop? If it will only be one monitor and the 
laptop, is there a way to request to have an 
additional monitor?

Thank you so much for your help!
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Megan Thibeault Oct 27, 2020 01:38 PM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Oct 27, 2020 01:38 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Oct 27, 2020 01:38 PM 
****This is an outgoing email****
Hi Itsel,

We were just following up with you regarding a 
service request that we have for you.  (#76527)

Description: GFA Replacing 20141234[Edit Inv]

We have your GFA laptop ready to go to get set up at 
the Welcome Center. Please make sure your current 
computer has all your local files backed up to your 
H Drive and you have the bookmarks you need. If you 
need assistance with backing up please let us know 
as we don't plan to move your old station to Welcome 
Center. 


Thanks,
Megan Thibeault
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Public
Alix Karkanen Oct 27, 2020 01:35 PM 
doc - 20200235[Edit Inv]
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Megan Thibeault Oct 26, 2020 11:56 AM 
Imaging on my desk
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Alix Karkanen Oct 26, 2020 09:58 AM 
Make sure there is a doc with this before you take 
it please :)
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Alix Karkanen Oct 26, 2020 09:57 AM 
Priority changed from (3) Priority to (2) High Priority.
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Alix Karkanen Oct 26, 2020 09:52 AM 
Admissions is moving to the Welcome Center, so 
lets try and get this to them asap starting 
Wednesday.

Monitor - 20190883[Edit Inv]
Laptop - 20200168[Edit Inv]
Doc - Need one more, asking Joanie where it is 
tomorrow 

On middle counter
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