Service Request Ticket - # 76531

Service Request Information

CONTACT Name Lafon, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2020 09:13 AM
Department Advancement & Foundation Phone 88710
Location Email lafone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190859[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2Q87YY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 2Q87YY2 Location PDR

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:98:A6:AC


Bluetooth NIC 4C:1D:96:98:A6:B0


AUX NIC 98:E7:43:D5:DC:A1


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Stephanie Magee Dec 16, 2020 02:05 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Stephanie Magee Dec 16, 2020 02:05 PM
opned SR for old equipment #76791
Add Attachment
Stephanie Magee Dec 16, 2020 11:32 AM
Status changed from (5) Completed to (1) Pending
Add Attachment
Stephanie Magee Dec 16, 2020 11:31 AM
Was 20140370[Edit Inv] returned? 
Add Attachment
Joanie Kinnaman Nov 11, 2020 11:54 AM
Inv#2020-0291
Add Attachment
Peter Puettmann Nov 10, 2020 12:00 PM
Status changed from (6) Ready to Deliver to (5) Completed
Add Attachment
Stephanie Magee Nov 09, 2020 03:57 PM
Contacted 11/9 via email @11:36. 
Add Attachment
John Rushing Nov 03, 2020 10:47 AM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Megan Thibeault Nov 03, 2020 08:42 AM
Task reassigned to Peter Puettmann.
Add Attachment
Megan Thibeault Nov 03, 2020 08:42 AM
This is happening Thursday morning
Add Attachment
Megan Thibeault Oct 27, 2020 03:28 PM
****This is an email****
Hi Megan, 

This is great news, thank you! 

As for my files, I will go through and clean some 
stuff out and then I will make sure it's backed up, 
if I need help I will let you know. 

I have two screens plus my laptop at my current work 
station in The Cottage, so I can take both screens 
to the Welcome Center when I move. As of right now, 
I do not know if that will be tomorrow or another 
day this week, I have not gotten the official word 
from Mike Elliott I am clear to move in yet, has UCS 
received the official Go yet? 

Thanks Megan, once I know my exact move date we can 
meet at The Cottage and get the equipment needed and 
setup at my new space at The Welcome Center. Much 
appreciated! 
Add Attachment
Megan Thibeault Oct 27, 2020 03:07 PM
Task reassigned to Megan Thibeault.
Add Attachment
Megan Thibeault Oct 27, 2020 02:59 PM
****This is an outgoing email****
Hi Emily,

We were just following up with you regarding a 
service request that we have for you.  (#76531)

Description: GFA Replacing 20140370[Edit Inv]

We have your GFA laptop ready to go to get set up at 
the Welcome Center. Please make sure your current 
computer has all your local files backed up to your 
H Drive and you have the bookmarks you need. If you 
need assistance with backing up please let us know 
as we don't plan to move your old station to Welcome 
Center. If you are wanting to monitors set up we can 
take one of your current ones from your office and 
move it to the Welcome Center. 

Thanks,
Megan Thibeault
Add Attachment
Public
Alix Karkanen Oct 27, 2020 02:08 PM
doc is 20200236[Edit Inv]
Add Attachment
Megan Thibeault Oct 27, 2020 01:39 PM
Imaging at my desk, this will be moved to Welcome 
Center
Add Attachment
Alix Karkanen Oct 27, 2020 10:40 AM
waiting on doc
Add Attachment
Alix Karkanen Oct 27, 2020 09:13 AM
laptop - 20190859[Edit Inv]
monitor - 20190884[Edit Inv]
dock - 

on middle counter

Add Attachment