Service Request Ticket - # 76532

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2020 09:22 AM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200214[Edit Inv] (opens in a new window) Bldg/Room RWEC 144
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. C02DK3FHP3YV Location Elisa Maroney

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Needs Camtasia V2.1 transfer from 20131004
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Stephanie Magee Dec 16, 2020 02:53 PM 
assuming this was dropped off like alix mentioned, 
its done
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Alix Karkanen Nov 17, 2020 01:38 PM 
picked up old laptop again, bringing it by again 
tomorrow between 1-4
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Stephanie Magee Nov 17, 2020 10:08 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Stephanie Magee Nov 17, 2020 10:08 AM 
Maybe forgot keyboard and mouse
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Stephanie Magee Nov 17, 2020 09:27 AM 
****This is an email****
Thank you! I finished backing everything up last 
night. I am on my way!
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Stephanie Magee Nov 17, 2020 09:22 AM 
left VM & email
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Joanie Kinnaman Nov 11, 2020 12:05 PM 
Doc #20200252[Edit Inv]
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Lourdes Salazar Nov 04, 2020 04:10 PM 
left email
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Lourdes Salazar Nov 04, 2020 03:45 PM 
Left VM
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John Rushing Nov 03, 2020 10:45 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 02, 2020 04:43 PM 
***INSTALL Camtasia for MAC v3 on laptop, will 
need to uninstall from W20131004
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John Rushing Nov 02, 2020 04:42 PM 
Laptop is imaged.
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Alix Karkanen Oct 27, 2020 02:12 PM 
original computer assigned to someone else, new 
computer is 20200214[Edit Inv], will add Mac address info to 
that laptop tomorrow
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Alix Karkanen Oct 27, 2020 10:40 AM 
waiting on doc
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Alix Karkanen Oct 27, 2020 09:22 AM 
laptop - 20191088[Edit Inv]
monitor - 20190885[Edit Inv]
dock - 

on middle counter
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