Service Request Ticket - # 76535

Service Request Information

CONTACT Name Stalley, Jackson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2020 09:59 AM
Department Library & Media Services Phone 88894
Location Email stalleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200170[Edit Inv] (opens in a new window) Bldg/Room HL 209
Service Tag 2GLZ573 Description Dell Latitude 5400
Serial No. 2GLZ573 Location Jackson Stalley

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software Needs Camtasia and Snagit transfer from 20141149

Wired NIC CC:48:3A:5B:9F:E8


Wireless NIC AC:12:03:36:86:70

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 29, 2021 02:57 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Jan 29, 2021 02:30 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Jan 22, 2021 02:02 PM 
picked up and i put old machine under pdr desk
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Alix Karkanen Jan 21, 2021 11:09 AM 
****This is an email****
Apologies for the long delay - I have been very 
busy. Is there a time tomorrow when I can trade 
that tower for my new laptop? I have a University 
Council meeting until 10:30 but I am free from 
then until 12. I am also free at 1pm.

Thanks and have a great day
Jackson
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Katherine Reynoso Dec 16, 2020 11:00 AM 
****This is an outgoing email****
Hi Jackson,

I need some additional information regarding 
service request #76535

Description: GFA Replacing 20141149[Edit Inv]

I'm Katherine with UCS. We are finished installing 
software on your GFA laptop. I'm checking in to see 
if you require any additional software for your new 
computer. If not, we can schedule a time for us to 
meet and swap computers. Let me know a few 
preferred times and dates. If you have any 
questions feel free to contact me or our front 
office at 503-838-8925. 

Thank You,
Katherine
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Public
Stephanie Magee Nov 17, 2020 09:40 AM 
Emailed 11/17 called too
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Joanie Kinnaman Nov 11, 2020 01:51 PM 
inv#2020-0298
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Stephanie Magee Nov 09, 2020 04:18 PM 
emaile d 11/9
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Alix Karkanen Nov 05, 2020 09:33 AM 
i dont know what is going on with the docs, but 
the dock is now 20200242[Edit Inv]
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Megan Thibeault Nov 04, 2020 08:42 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Nov 04, 2020 08:42 AM 
Status changed from (5) Completed to (6) Ready to Deliver
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Megan Thibeault Nov 04, 2020 08:42 AM 
opps went to fast on my sophos tickets this needs 
delivered!
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Megan Thibeault Nov 04, 2020 08:41 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:41 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:41 AM 
This is happy!!
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Alix Karkanen Oct 29, 2020 09:04 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Alix Karkanen Oct 29, 2020 09:04 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Alix Karkanen Oct 29, 2020 09:04 AM 
dock 20200241[Edit Inv] is on top the boxes, ready to go.
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Megan Thibeault Oct 29, 2020 07:45 AM 
Task reassigned to Alix Karkanen.
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Megan Thibeault Oct 29, 2020 07:45 AM 
Imaging is done. Admin rights done. Updated in AD. 
Ready for delivery once the dock is ready. 

When dock is assigned please mark as ready to 
deliver and put in the main tech queue. 

Laptop is back in 008.
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Megan Thibeault Oct 27, 2020 03:40 PM 
imaging on my desk
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Alix Karkanen Oct 27, 2020 10:40 AM 
waiting on doc
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Alix Karkanen Oct 27, 2020 09:59 AM 
laptop - 20200170[Edit Inv]
monitor - 20190890[Edit Inv]
dock

on floor under middle counter
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