Service Request Ticket - # 76536

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2020 10:05 AM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200171[Edit Inv] (opens in a new window) Bldg/Room SAC 106
Service Tag 9W50673 Description Dell Latitude 5400
Serial No. 9W50673 Location Dana Nunez-Silva

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9E:8F


Wireless NIC AC:12:03:36:86:E3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kernanb@wou.edu 88000

Tracking

Entered by Date Memo
Bill Kernan
Email

Public
Entered by Date Memo
Joanie Kinnaman Nov 11, 2020 10:28 AM 
Invoice #2020-0289
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Bill Kernan Nov 09, 2020 09:22 AM 
Task reassigned to Bill Kernan.
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Bill Kernan Nov 09, 2020 09:22 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Bill Kernan Nov 06, 2020 03:26 PM 
complete
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Public
Stephanie Magee Nov 06, 2020 11:54 AM 
picked up
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Lourdes Salazar Nov 04, 2020 04:13 PM 
left vm and email
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Alix Karkanen Oct 29, 2020 09:05 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Alix Karkanen Oct 29, 2020 09:05 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Alix Karkanen Oct 29, 2020 09:05 AM 
dock 20200240[Edit Inv] is ontop and ready to go
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Megan Thibeault Oct 29, 2020 07:45 AM 
Task reassigned to Alix Karkanen.
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Megan Thibeault Oct 29, 2020 07:45 AM 
Imaging is done. Admin rights done. Updated in AD. 
Ready for delivery once the dock is ready. 

When dock is assigned please mark as ready to 
deliver and put in the main tech queue. 

Laptop is back in 008.
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Megan Thibeault Oct 27, 2020 03:58 PM 
Imaging on my desk
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Alix Karkanen Oct 27, 2020 10:05 AM 
laptop - 20200171[Edit Inv]
monitor - 20190892[Edit Inv]
doc - 

on floor under middle counter
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