Service Request Ticket - # 76537

Service Request Information

CONTACT Name McFadden, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2020 11:07 AM
Department Phone 88883
Location Email mcfaddenb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200172[Edit Inv] (opens in a new window) Bldg/Room HL 209
Service Tag DV50673 Description Dell Latitude 5400
Serial No. DV50673 Location Brianna McFadden

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9F:9F


Wireless NIC AC:12:03:36:CA:81

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Stephanie Magee Dec 16, 2020 03:13 PM 
emailed about old equipment
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John Rushing Nov 18, 2020 08:33 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 18, 2020 08:33 AM 
Task reassigned to John Rushing.
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Peter Puettmann Nov 18, 2020 08:16 AM 
She is all set now.
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Stephanie Magee Nov 17, 2020 09:45 AM 
this is technically complete
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Stephanie Magee Nov 16, 2020 04:13 PM 
11 am 11/17
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John Rushing Nov 16, 2020 11:55 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Nov 12, 2020 08:16 AM 
****This is an email****
Hello.

I received a new laptop with a docking station 
and keyboard+mouse. While at home, I am just 
going to use the laptop by itself, but while at 
work, I would like to use the dual monitors I 
have there. Is there someone who can come set 
up the new stuff for me? I will be there again 
on Tuesday, the 17th. The best time for me is 
between 10 am and 2 pm because I have some 
virtual meetings that day to attend.

I am in the library in room 209.

Thank you,

Brianna McFadden
Acquisitions (& Archives) Librarian | Hamersly 
Library
Western Oregon University
503-838-8883
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Joanie Kinnaman Nov 11, 2020 02:18 PM 
inv#2020-0299
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Alix Karkanen Nov 10, 2020 02:09 PM 
Status changed from (6) Ready to Deliver to (1) Pending
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Alix Karkanen Nov 10, 2020 02:09 PM 
Just picked up everything but the monitor, I 
will reinventory that tomorrow.

Can someone swing by next Tuesday and help her 
set up her monitor to her laptop?
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Lourdes Salazar Nov 04, 2020 04:27 PM 
****This is an email****
Hi. I will be there again next Tuesday, the 10th, probably around 9 am. Can I come over when I get in?

Thanks!
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Lourdes Salazar Nov 04, 2020 04:14 PM 
left vm and email
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Alix Karkanen Oct 29, 2020 10:21 AM 
Task reassigned to UCS Tech.
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Alix Karkanen Oct 29, 2020 10:21 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Alix Karkanen Oct 29, 2020 10:20 AM 
doc 20200239[Edit Inv]
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Megan Thibeault Oct 29, 2020 09:55 AM 
Task reassigned to Alix Karkanen.
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Megan Thibeault Oct 29, 2020 09:55 AM 
Imaging done, admin rights done, AD updated. 

Laptop back in 007. Needs a dock once there is a 
dock please put in ucstech and status as ready to 
deliver.
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Alix Karkanen Oct 27, 2020 11:07 AM 
Laptop - 20200172[Edit Inv]
Monitor - 20190893[Edit Inv]
doc - 

on floor under middle counter
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