Service Request Ticket - # 76542

Service Request Ticket - # 76542

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 28, 2020 11:10 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180547 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	C8VWCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700(3.6GHz QC)
	Serial No.	C8VWCS2	Location	Printshop Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	54:BF:64:90:0E:CD

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Nov 05, 2020 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Nov 05, 2020 03:49 PM	I let them know I did what I could. The next step is reimage. I gave it back to them.	Add Attachment
Katherine Reynoso	Nov 04, 2020 04:44 PM	It came out fine	Add Attachment
Katherine Reynoso	Nov 02, 2020 04:57 PM	It froze. Now I'm doing diagnostic test.	Add Attachment
Katherine Reynoso	Nov 02, 2020 04:45 PM	Doing a stress test.	Add Attachment
Katherine Reynoso	Nov 02, 2020 03:43 PM	Ran Dell Command and windows update.	Add Attachment
Katherine Reynoso	Oct 30, 2020 02:30 PM	They have Fiery Command Workstation, would prefer not to reimage.	Add Attachment
Katherine Reynoso	Oct 29, 2020 03:52 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Oct 28, 2020 01:33 PM	Brought by 1:33 on 10/28 Put in inbox	Add Attachment
Stephanie Magee	Oct 28, 2020 11:11 AM	Potentially bringing it in this afternoon	Add Attachment
Stephanie Magee	Oct 28, 2020 11:10 AM	Contact Info: Copy Center Front Desk	Add Attachment Public
Stephanie Magee	Oct 28, 2020 11:10 AM	**This is an email** Good morning, We've started having issues with one of our computers in the copy center, ID# 20180547. It started acting very sluggish even after a restart, programs take a while to open, and Windows Explorer will lock-up and say it's not responding, even with nothing else open. I hope thats enough information, but let me know if you need anything else! Thank you, Josh Weber	Add Attachment