Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Oct 29, 2020 11:46 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200213 (opens in a new window)	Bldg/Room	APSC 301
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FJP3YV	Location	Katherine Schmidt
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:65:D5

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Lourdes Salazar	Dec 21, 2020 09:06 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lourdes Salazar	Dec 21, 2020 09:06 AM	SEE SR 76751	Add Attachment
Stephanie Magee	Dec 17, 2020 11:49 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Stephanie Magee	Dec 17, 2020 11:47 AM	will be by tomorrow to pick up daniel thoms comp, drop her old equipment off, and pick up new equipment	Add Attachment
Stephanie Magee	Dec 08, 2020 09:17 AM	She is on quarantine and will be in in a weekish	Add Attachment
Katherine Reynoso	Dec 07, 2020 04:23 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Nov 17, 2020 09:44 AM	called & emailed. She will be calling bakc with availability aftr she transfers files	Add Attachment
Joanie Kinnaman	Nov 11, 2020 04:05 PM	inv#2020-0303	Add Attachment
John Rushing	Nov 10, 2020 01:56 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
John Rushing	Nov 10, 2020 01:55 PM	Computer is now in the ITC 013 hallway. It will need admin and printers setup.	Add Attachment
Alix Karkanen	Nov 10, 2020 10:46 AM	i cant find the laptop? Might be on someone's desk, but the monitor is on the counter in 008	Add Attachment
Alix Karkanen	Nov 10, 2020 10:41 AM	new mon 20200515	Add Attachment
John Rushing	Nov 04, 2020 12:11 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Nov 04, 2020 12:01 PM	Needs Monitor, W20190722 went to Tim Wallen SR#76501	Add Attachment
John Rushing	Nov 04, 2020 11:57 AM	Computer is imaged and back in ITC 008. Needs admin and Printers.	Add Attachment
Alix Karkanen	Nov 04, 2020 09:29 AM	doc now 20200251	Add Attachment
Alix Karkanen	Oct 29, 2020 02:03 PM	doc not compatible waiting on mac docs 🤠	Add Attachment
Alix Karkanen	Oct 29, 2020 11:51 AM	in 008	Add Attachment
Alix Karkanen	Oct 29, 2020 11:48 AM	mon - 20190722 dock - 2020042	Add Attachment
Alix Karkanen	Oct 29, 2020 11:46 AM	laptop 20200213	Add Attachment